Defined the transition from legacy product and service offering in order to leverage new technologies:

• Developed a cloud-based survey solution enabling rapid prototyping and deployment of surveys across all device types at a much lower cost.
• Utilized this solution and designed surveys for successful pitches to leading telcos and financial institutions.
• Evaluated and integrated a series of tools in order to modernize the company's product offering.

An invaluable experience in Customer experience and the various ways to measure and to monitor customer engagement and satisfaction.